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Service Advisor- Subaru

Current Opportunity: Service Advisor

Location: Subaru of Nanaimo

The Service Advisor is required to effectively communicate the customers concerns to the technicians. It is very important that you are able to accurately communicate to the technician what may be wrong with the vehicle. The Service Advisor must effectively communicate to the customer the technician's diagnostic report with an estimated cost and time of repair. This position provides an excellent opportunity to acquire and/or exercise a broad range of service and client relation skills and knowledge as the automotive industry is a very diverse and interesting one.

Hours: Mon-Fri 9-6: and the occasional Saturday, with 1 hr break

Salary: to be discussed based on experience

RESPONSIBILITIES (include but are not limited to):
*Ensure proper customer billing
*Communicate effectively to customers the nature of the vehicle's mechanical problems
*Schedule service appointments
*Answer labor and price related questions
*Effectively explain the details of a work order to the customer
*Provide customers with estimates for both labor and parts
*Follow-up with work in process to advise customers of their vehicle's status
*Resolve customer complaints courteously and promptly
*Complete the work order closing process
*Have mechanical knowledge and be aware of various warranty programs

*Applicants for this position should have well-developed abilities to converse with clients who are some of the most influential people in Nanaimo
*Must have a spotless criminal record check, drivers abstract and a valid BC driver's license
*The successful candidate must be self-motivated and a positive force within the service team. Constant product and program training will be a must.
*Must have initiative, drive and an attitude while maintaining high levels of client satisfaction
*Computer skills, Microsoft office and Excel are an asset

If you feel you have what it takes to be part of our Subaru team, please email your resume to

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Ad Id28322616
CategoryCustomer Service
PostedOctober 12, 2016
Expiry November 11, 2016
Details New
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