I always answer my email... usually within a few hours. If you haven't heard back from me within 24 hours check your spam folder. My reply will likely be there. You can email me or text me at: 250 619-6386 ***************** NEW in Open Box ~ Dell V715W All-In-One Inkjet Printer New in box. Box was opened but nothing was ever actually removed from the box. It's brand new with all contents sealed and untouched. You're gonna love it! Peace.